IT Support Officer
About the Role
We are seeking a skilled and service-oriented IT Support Officer to provide reliable technical support to users and ensure the smooth operation of IT systems, devices, networks and digital services.
The successful candidate will be responsible for troubleshooting technical issues, maintaining IT equipment, supporting users and assisting with the day-to-day management of the organization’s IT infrastructure.
Key Responsibilities
- Provide first-line technical support to staff and users.
- Diagnose and resolve hardware, software and network-related issues.
- Install, configure and maintain computers, printers, network devices and other IT equipment.
- Set up user accounts, systems, applications and access permissions.
- Perform routine maintenance, updates, backups and system checks.
- Troubleshoot Windows operating system and application-related issues.
- Support basic network connectivity, Wi-Fi, LAN and internet-related issues.
- Maintain accurate records of IT assets, repairs and support requests.
- Assist with IT equipment deployment across offices and locations.
- Escalate complex technical issues when necessary.
- Follow organizational IT security and data protection procedures.
- Provide guidance to users on the proper use of IT systems and equipment.
Requirements
- Bachelor’s degree, HND or equivalent qualification in Computer Science, Information Technology, Computer Engineering or a related field.
- 1–3 years of experience in IT support or a related technical role.
- Good knowledge of Windows operating systems and Microsoft Office.
- Basic understanding of computer hardware and networking.
- Strong troubleshooting and problem-solving skills.
- Good communication and customer-service skills.
- Ability to work independently and as part of a team.
Desirable Skills
- Hardware troubleshooting and maintenance
- Computer networking
- Windows administration
- Microsoft 365
- Basic cybersecurity
- Printer and peripheral support
- IT asset management
- Remote technical support
What You’ll Do
You will work closely with staff and other stakeholders to ensure that technology supports efficient day-to-day operations. You will also contribute to maintaining reliable, secure and accessible IT systems across the organization.
How to Apply
If you have the technical skills, problem-solving ability and passion for providing excellent IT support, we encourage you to submit your application for consideration.